From price to product information elasticity of demand – navigating the demands of the new K-Shaped consumer – Retail Focus

When pricing sensitivity is climbing amongst purchasers as the cost-of-residing and inflationary pressures hit family budgets, United kingdom purchasers would spend a lot more for products carrying better quality item information, the hottest knowledge from Akeneo, the world wide chief in merchandise practical experience administration (PXM) and merchandise facts management (PIM), reveals.

First investigate of over 1,800 purchasers in its latest 2022 B2C Study: Products Working experience Gratification Close to the Globe’ Report, confirmed that 6 in ten (61%) would pay up to 10% much more for items with great quality and precise solution info, when 10% even say they would spend 50% on merchandise if the info supporting their getting determination was increased.


“We utilized to converse about price tag elasticity of demand from customers, but now the quality, precision and regularity of merchandise details is having an expanding role in how changeable desire for a merchandise is at a distinct selling price point,” James Barlow, Regional Director Uk&I at Akeneo, commented.  “And, in the course of a time of economic turbulence and when every single invest in results in being even much more regarded as for buyers, fantastic item facts can shore up demand for solutions at better rate details, aiding stores preserve margin by supporting full price providing.”

Just after price tag, the most widespread product or service information buyers seem for when selecting to buy a merchandise is the product description (55%), adopted by shopper opinions (52%).  A additional 43% of customers would rely on information about specialized attributes.

Meanwhile, two fifths (38%) of British isles buyers claimed they would pay out far more for a product or service that clearly shown its brand values in its product info.  Details about the heritage of the retailer or brand topped the key values buyers wished to study about when earning their buying selections (26%), adopted by certifications and high quality assurance kitemarks (22%) and sustainability, these types of as eco-friendly qualifications, honest trade, or responsibly sourced position (18%).

“The thought of value is getting fragmented mainly because the charge-of-residing has offered increase to what’s been deemed the new ‘K-formed consumer’, where customers at all profits concentrations are benefit mindful, but this is turning out to be polarised,” Barlow ongoing.  “Those wherever price means affordability are at one particular end of the spectrum and all those who are centered on manufacturer values – brand temperament, sustainability and quality – rather than value are at the other.  This suggests retailers and models need to have to ensure merchandise data and data speaks to both equally audiences – consistently and precisely across all touchpoints and channels – in order not to alienate buyer segments and go away earnings opportunities on the table.”

For even more information on the new strategies buyers now want to find makes and the purpose of PIM and PXM in raising conversions, CLV and loyalty, down load the 2022 World B2C Study Report: here.